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Help - FAQ
Please choose from one of the topics below:

    E-shop and Products

  1. For who is eShop for?
    E-shop is for all lovers of stainless steel jewelry and creative people from all over the world.
    We are the wholesale and retail e-shop, therefore are welcome everyone as the end customers as well as retailers and jewelry manufacturers.
  2. Stock and delivery time
    For each product is shown availability and the stocks. We usually have all items in stock (excluding items for production), with fast delivery times.
    Orders are usually sent within 48 hours from paid/received order, but in case of another request for delivery, we will try to satisfy your needs.
    For more information about shipment and payment You will also find in the information on the top menu: Shipping Info.

    On each info page of product, you can see following availability:
    In stock - Ready to ship  Items are in stock in the specified quantities, ready to ship.
    In stock - Original piece  Products in the specified quantities is ready to ship, without the possibility of ordering more pieces.
    In stock - For delivery larger quantities contact us  Products in the specified quantities is ready to ship, with the possibility of ordering more pieces.
    Product is on the way  Products are produced and currently on the way to us. Up to about 1 week, the product will be back in stock.
    For manufacturing - Delivery 3-6 weeks  All the goods from categories of production is upon order. Its manufacture and delivery takes 3-6 weeks.
    Product is in production Products is currently in production and will be back in stock. In the case of interest you can contact us and we will tell you approximate date of delivery. Immediately when the goods will be back in stock, we will inform you.
  3. All products are made from stainless steel 316L?
    All steel products are made from Stainless Steel material and precise identification of steel is always indicated with each product. Surgical steel (316L designation) is very hard and difficult workable material especially for small demanding components, small springs, etc., therefore You will also find in the shop stainless steel labeled as 304. Stainless steel 304 is also very high quality material which is on the look from the Steel 316L not differ and will guarantee you a long life without any change in appearance.

    Kinds and composition of the used stainless steels is shown in the following table:

  4. How should I care about steel?
    Steel is a very hard material that does not require special maintenance or cleaning difficult, but of course not endure everything. As regards self Steel, without glued stones, etc., will be your sole concern to prevent scratching the surface. The exception however is when it comes with glued rhinestones, pearls, glass, etc. These jewelry never Do not soak in warm water! Production of these jewelry is mostly done by gluing stones to metal and they may be loosen, thus avoid contact with hot water, steam, creams, perfumes, hair sprays and other chemicals.
  5. How to find out ring size?
    To Most Accurate measure the size of the ring, is of course with jeweler rings. If you do not get a chance to measure your finger with the jeweler rings, you have a second, relatively exact method - to measure diameter of the-another ring that you wear. Put the ring on a table and measure the dimension from one to the other inner edge. We get for example 18mm, which is according to the third column in the table size number 8. The measured data can also be multiplied by 18 mm x 3.14 and you will get the circuit - in the our case 56.5 mm, therefore, size 8 Usually the + / - one size does not matter. The finger is equally during the day slightly extends (especially in the summer time).

    Size chart of Rings

    USA size Czech size Inner diameter in the mm
    4 47 14,7 - 14,90
    5 49-50 15,50 - 15,80
    6 51-53 16,15 -16,90
    7 54-55 17,13 - 17,65
    8 56-58 17,80 - 18,64
    9 59-60 18,65 - 19,10
    10 61-62 19,26 - 19,85
    11 64 20,20 - 20,68
    12 66-67 20,95 - 21,49

  6. Production and Wholesale
    If you are interested in the production jewelry or components, send us a picture with exact measurements, then we can send you offer calculation. The MOQ depends on the product, but it is usually from min. 100PCS from one kind, color or size.
    For more information about the production or wholesale registration, please visit page Wholesale.
  7. Do you need a advice?
    If you have any questions, problems or comments, please contact us.
    For questions about the particular product from our e-shop, you can use the form which is accessible after logging in the description of each product.

    Czech Handmade Jewelry by Customers

  8. Terms and conditions for buyers

    In the category ‘‘Czech Handmade Jewelry‘‘ are products from surgical and stainless steel made by our customers and partners.

    Since these products we dont have in stock and just mediate a sale, it is necessary to buy this product to choose a cashless payment.

    Once the payment is credited to our bank or paypal account, we will contact the seller and he will send the order to you.
    If you would order also a other goods, you can send us a request to send your order complete. Then the sellers will send the products to us and we will send your order complete to you.

    If the seller would not for whatever reason send the ordered goods to you, we guarantee you refund cash in full.

    We ship to sellers their cash within 14 days from receipt of your order / payment, so it is therefore necessary to contact us in case of any problems until that time.

    Since our company products in this category not selling but sell only mediate, we are not responsible for these products (such as quality, the photos or availability).
    But if the seller will do a serious problem, we will cooperation with this seller cancel and immediately his exposed products from our online store removed.

  9. Terms and Conditions of sellers

    To start cooperation with us, you must first make registration in our shop as a new customer and then ask for access to the section for add products from your account through This Form.

    After account approval, will seller get (if does not have his own) the manufacturers name, under which their products will upload itself to our eshop.

    Registration and product display in the eshop chirurgickaocel.com is completely free.
    To the Seller will be charged a 10% commission for mediation, after the completion of the sale.
    More information can be found in the registrations form in the contract conditions.

    Exposed product must be in a combination of surgical or stainless steel, other jewelry Findings are not permitted.

    The goods must be as illustrated photo and must be new.

    If the seller exposed products for any reason already does not have, he must immediately remove them from our eshop.

    Seller must not expose products and photos that might violate copyright (eg photos or logos trade marks to which the seller does not have the copyright, etc.).

    The seller is after receive of payment for his product(s) immediately contacted on his registration email.

    The seller has the obligation to send the ordered goods to the buyer as soon as possible, that it will be delivered him within 14 days from receipt of order / payment.

    Reward Point Program

  10. What is the Reward Point Program?
    To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

    Our Reward Point Program is as simple as it sounds. While shopping at Chirurgicka ocel you will earn Shopping Points for the money you spend.
    Once earned, you'll be able to use those points to pay for future purchases at Chirurgicka ocel.

    The Reward Point Program began on Sunday 14 April, 2013 . All purchases made after that date will earn points.
  11. How does the Program work?
    You can earn the points several ways (see topics below). The most common way is to get points for your orders. When an order is placed, the total amount* of the order will be used to calculate the amount of points earned.
    All points and their value are listed in your Shopping Points account .

    You must login to your account in order to view the status of your points.

    During the checkout procces you'll be able to pay for your order with your points balance.

    * in most cases shipping fees and taxes excluded.

  12. Points and Values
    Currently, for every 1,00Kč spent at Chirurgicka ocel you'll earn 1
    For example:
              Product Cost:  100,00Kč
              Value of Points Earned:  10,00Kč

    Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

    Last updated: Sunday 14 April, 2013

  13. Redeeming Shopping Points
    If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Chirurgicka ocel.
    During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
    Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
  14. Minimum Points Required
    Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Tuesday 30 April, 2013

  15. Minimum Purchase Amount Required
    Currently, no Minimum Purchase Amount required to redeem your points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Sunday 14 April, 2013

  16. Maximum Points Redemptions allowed per order
    A maximum of 7,900 points (790,00Kč) is allowed to redeem per order.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Tuesday 14 January, 2014

  17. Will I earn points for shipping fees?
    No. When calculating the amount of points earned, the shipping fees are excluded.

    Last updated Sunday 14 April, 2013

  18. Will I earn points for tax fees?
    No. When calculating the amount of points earned, the taxes are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Tuesday 14 January, 2014

  19. Will I earn points for discounted products?
    No. When calculating the amount of points earned, all items which have been discounted are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Thursday 25 April, 2013

  20. Will I earn points when purchases paid with points?
    Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Sunday 14 April, 2013

  21. Earning Referral Points
    "Word-of-mouth" advertising is the most powerful form of advertising there is.
    Referral Points is based on the idea that we should both benefit from your referrals.
    When referred friend place an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code . Your Referral code is your registered email address with us.
    When we receive your referred friends order, we will reward your Points account with 100 points .
    The more first time orders we receive from your referrals, the more reward points you will receive.

    Please note, that if your recommended customer will cancel or return his order, we will remove the points from your account. It is not allowed to recommend yourself or create new customer accounts with the same registration information (name, address, phone, etc.) Such negotiations we would take as abuse of this program and we will also remove the loaded points from your account.

    Last updated: Thursday 25 April, 2013

  22. Earning Points While writing a Products Review
    "Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."
    Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
    We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account with 1,00Kč worth of points .

    Your Review must meet all of the following conditions:
    • Reviews must be focused and concise on the product under review.
    • Reviews should not duplicate content already published.
    • Be truthful and objective.
    • Reviews should not include posts that have spam, commercial or advertising content or links.
    • Reviews should not abuse, harass, or threaten another's personal safety .
    Chirurgicka ocel reserves the right to refuse or remove any review that does not comply with above conditions.
    Chirurgicka ocel staff reserves the right to correct misspelled words, grammatical errors.
    Chirurgicka ocel is not responsible or liable in any way for ratings and reviews posted by its customers.
    Chirurgicka ocel reserves the right to remove in case of misuse of customer points. For misuse, in addition to above conditions also regarded ag. copying the same or nonsensical text in reviews of other products in order get more points.

    Last updated: Thursday 25 April, 2013

  23. Products Restrictions
    Currently, no restrictions apply to what items may be purchased using your points balance.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Wednesday 19 June, 2013

  24. Products on sale Restrictions
    Currently, no restrictions apply to the kind of items which may be purchased using your points balance.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Sunday 14 April, 2013

  25. Conditions of Use
    • Shopping Points are only available to registered Chirurgicka ocel member's. For wholesale customers, is not payment of reward points allowed.
    • Points are non-refundable and can't be transferred between member's.
    • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
    • Shopping Points will not be refunded for any cancelled order.
    • When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    • When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).
    Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
  26. When Problems Occur
    For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.
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